FAQs
We accept CAD ($) via Email Transfers / Interac and Bitcoin (BTC). Payment details are provided at checkout.
We’re here to earn your trust, so feel free to reach out and we’ll answer all your concerns and questions. We pride ourselves in providing reliable services and in our lab-tested products to ensure ingredient purity. Test us out with a small order and decide from there.
We can only send your order to a pick up location that you provide.
No, we do not need a minimum or maximum quantity for orders.
Contact us with your order to discuss our bulk order discounts, as it will depend on the product and quantity.
Yes. If you find a lower price from a reputable and authorized store within Canada, we’ll price match it! Just email us the product info. We do not price match stores from other countries.
We ship from Canada and only ship domestically to Canadian addresses (PO boxes included). We do not ship to the US or internationally. Please make sure to provide accurate shipping information to prevent the loss of your shipment.
We use plain box packaging with no identifiable labels to ensure discretion. We package your order inside bubble wrap and protective sturdy cardboard to ensure its safe delivery. You’ll get a tracking number after your payment and shipment is confirmed. No signature is required unless you request it.
Our turnaround time is 2-3 business days. The total shipping time depends on your location.
You can still make changes to your order before sending a payment. No cancellations can be accepted post-payment. Your order is automatically cancelled if no payment is received after 2 days.
If you want a product that isn’t on our list, we can most likely do a custom order for you. Email us what you’re looking for and we’ll see what we can do.
If you encounter some issues with your recent order, please provide us with a photo of the damaged product so we can better assess the situation. We will then be happy to provide you with a credit or a replacement order free of charge.
Still Need a Hand?
Get in touch with our team and we can help you with any questions, product recommendations, or order-related support requests that you may have.
